Your privacy 

The Knowledge Layer is committed to protecting your information and being transparent about what information we hold.

We will use your information in accordance with all applicable laws concerning the protection of information.


​1. Data Collection

  • We receive information when an organisation undertakes any of the following:​

    • Subscribes to our mailing list or makes an enquiry using our website, via email or using another digital mechanism such as via social media or a third-party website.

    • When an organisation contacts us, we will gather information that we will use to support them.

    • When an organisation places an order with us and as part of the maintaining of our relationship.

    • In person (or virtually) at events including but not limited to meetings or conferences.

  • We will maintain a record of the data together with a record of our communication history.

  • We keep a record of the emails we send, and we may track whether they receive or open them so we can make sure we are sending them the most relevant information.

  • We use tracking cookies on our website.

  • We may also obtain information about organisations from other sources including the information available publicly. This may include information found in places such as Companies House, a work website or information that has been published in articles/ newspapers.


2. Data security


  • Data from our current, past and prospective clients will be held and processed on The Knowledge Layer’s internal database systems.

  • The full-time staff of The Knowledge layer will take responsibility for the maintenance of clean data entry and monitor that this privacy policy is not at risk of breach.

  • A member of the management team is appointed processor and is responsible for processing data on behalf of the controller.

  • A second member of the management team is appointed as controller who will determine the purpose and means of processing data.

  • Data is always held securely. Access to customer information is strictly controlled.

  • The Knowledge Layer’s system can only be accessed by people who need it to do their job. We may need to disclose details if required to the police, regulatory bodies or legal advisors. We will only ever share data in other circumstances if we have explicit and informed consent from the organisation or individual.


3. Use of personal information

  • When we collect an individual’s data, we will be clear on how we will use their data once we receive their explicit consent, and will not to do anything beyond.

  • We will not contact an individual for marketing or sales purposes unless an individual has opted into and ticked at least one of our contact preferences boxes on the correspondence the individual receives from the company. We will make it clear on all communications how the individual can change their preferences.


4. Giving control

  • We do not sell personal details to third parties for any purpose.

  • We will only share personal details for the purposes of marketing if an individual has given explicit consent for us to do this. We will give individuals the opportunity to accept or decline consent to any marketing email communications at the first point of contact with us.

  • We will give the individual the right to access their personal information upon request. If requested, we will send free of charge a confirmation of receipt and a copy of any personal data held by giving clear indication as to whether or not personal data concerning them is being processed, where and for what purpose. We will give the individual the right to erase personal data of a subject and cease any dissemination, if requested to do so by the data subject. We will give assurance that the company will hold only the data absolutely necessary for the completion of its duties, as well as limiting the access to personal data to those needing to act out the processing. Any individual on our database who has not opted in to receive communication AND has not purchased our products/services over 6 years will be erased.

  • We will not remove an organisation record or the information we hold about that organisation, but will if requested delete an individual’s association with that organisation.


5. Third parties

  • We may share (sell) anonymised personal information with other organisations about an organisation but not individuals from that organisation. 


6. Fulfilment of legal obligations

  • The Knowledge Layer intends to meet all its legal obligations to protect people from the misuse of their personal information. It is our aim that staff and partners are fully informed of these obligations. Any employee deliberately acting outside their recognised authority will be subject to The Knowledge Layer disciplinary action.  It is possible that other legislation may, at times, override data protection and it should be noted that The Knowledge Layer intends to fulfil all of its legal responsibilities, whatever these may be.

If you have any questions or concerns, please contact